A chatbot that knows
your documents
It answers from your knowledge base and shows where each answer came from. When it does not know, it hands the conversation to a person instead of making things up. On your website, WhatsApp and Messenger.
One of six things we do as part of The Swarm subscription. The price stays the same whichever one you choose.
See where the chatbot gets its answers.
Sound familiar?
Customer support rarely drowns in difficult cases. It drowns in the same easy questions, repeated endlessly.
The same questions every day
Opening hours, order status, what to bring to an appointment. An experienced employee spends half the day answering them.
An FAQ nobody reads
The answer has been on the website for two years. People still prefer to ask because it is quicker than searching through dropdowns.
Off-the-shelf bots make things up
A store-bought plugin confidently answers with details that are not in your offer. Customers take them as a promise from your company.
There is no night shift
A question asked at ten at night waits until morning. By then, some people have bought elsewhere.
What you get
The bot answers only from the material you provide. If the answer is not there, it says it does not know.
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An indexed knowledge base
Terms and conditions, price lists, service descriptions, internal instructions and website content. We use what you have, in the format you have it.
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Answers with cited sources
Each answer shows which document it came from. You can verify it in a second instead of taking it on trust.
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One bot across multiple channels
A website widget, WhatsApp and Messenger. The same knowledge, with one source to update.
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Handoff to a person
For a difficult issue or whenever a customer asks, the bot passes the conversation along with its full history.
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A conversation dashboard
See what people ask and where the bot had no answer. It is a ready-made list of gaps in your materials.
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Monthly refinement
We add the missing information to the knowledge base and improve answers that came out awkwardly.
How we set it up
The bot goes live only after it passes a test using your own questions.
We gather your materials
Everything that describes your offer and procedures. We often find that some documents are out of date—and that is useful to know too.
Test with real questions
We take questions from recent correspondence and check the answers one by one. We make corrections before anyone outside sees them.
Launch and expand its knowledge
The bot starts with a narrow range of topics. Each month, we review unanswered conversations and expand its scope.
We’ve done this before
Real client deployments, described to share useful insight rather than just look good.
A chatbot that answers patients at night and books consultations
An ophthalmology clinic got a chatbot that refreshes its knowledge from the website and turns evening questions about prices into booked appointments.
View case study
E-commerce conversion tracking: from 35% event coverage to nearly complete
A beauty e-commerce store was showing Meta only one third of its purchases. We fixed server-side measurement while respecting consent and raised coverage to nearly complete.
View case studyOne dashboard instead of five open tabs at an agency
A marketing agency got a single view bringing together client budgets, payments, and overdue balances alongside deals and projects.
View case studyHow we work together
First, we get to know your people and their day-to-day work. Then we create an automation plan, implement solutions one by one, and see how they work for the team.
Testimonials
What clients say about the automations and AI systems we have delivered for them.
Pricing
Process discovery, an automation plan, implementations, and ongoing support. One fixed rate.
The Swarm subscription
Advisory and implementation service (B2B): we talk with your team, map processes, and suggest improvements. We agree on priorities together, implement an AI agent, automation, or internal system each month, and monitor and maintain the solutions that are in use. Billed monthly; collaboration is remote.
4 900 PLN net /mo
6 027 PLN gross (VAT 23%)
- ✓ Conversations with your team and discovery of your company’s processes
- ✓ A map of automation opportunities and shared prioritisation
- ✓ A new AI agent, automation, or internal system every month
- ✓ Monthly Kickoff & Mapping Call (45 min)
- ✓ Implementation meeting with a demo (15–30 min)
- ✓ 24/7 monitoring of live automations
- ✓ Incidents fixed within 24 hours — included
- ✓ Team training and consultations included
- ✓ Pause or cancel without notice — by the day before the next billing period
No commitment — pause or cancel with one click.
BLIK, card, instant bank transfer, or payment by pro forma invoice. Online card payments are processed by Autopay S.A. Payment methods and refunds.
Pause without notice
Nothing in the queue? Pause your subscription by the day before the next billing period, and save any unused days for later.
One-week trial
Not feeling it after the first week? We refund 3/4 of the fee — no questions asked.
Satisfaction guarantee
Not fully satisfied with the service in your first month? We refund 3/4 of the fee. In practice, you get a one-week trial of The Swarm for 1/4 of the price — 1 225 PLN instead of 4 900 PLN net.
Transfer reference
Amount
The account number and QR code are on the pro forma invoice.
Frequently asked questions
Here are the questions people ask most before we get started.
Only from the documents you point it to. It does not answer from the model’s general knowledge of the world. If the answer is not in your materials, it says so and suggests contacting a person.
The risk cannot be reduced to zero, and we will not claim otherwise. We limit it in three ways: the bot cites its source, has a narrow scope, and you can see every conversation in the dashboard. For topics where a mistake is costly—prices, dates or commitments—we configure it to hand the conversation to a person instead of answering.
If your materials are ready, it usually fits within one month of the subscription. The biggest time investment is usually organising your documents, not the technology.
The bot replies in the language of the question, using the same knowledge base. You do not need to translate all your documentation.
By default, on infrastructure in the European Union. If your data must stay on your own server, we can run the model there, at the cost of somewhat weaker answers. We have done this for a law firm.
Contact
Let’s talk about where your team loses time and what could be improved. In a 30-minute conversation, we’ll agree on where it makes sense to start.
Prefer email? Write to [email protected] or call: +48 452 476 070
Choose a date and time to book a consultation
Services